General
Support information
The new way of support
Since the release of our first product more than three years are gone.
In the beginning it was easy for us to handle support requests via email.
But since the number of customers grows - the requests become more and more.
And we often answer the same question again and again.
So we decided to move our support
to our forums.
So you take a look there if someone else has the same problem.
If yes - you will have an answer immediately. If not - you start a thread about your problem.
Good for you: you may get the answer before your even ask the question.
We will provide 2 levels of support:
- Standard support
Access to public forums.
The difference to a "not supported user" is that you are allowed to create posts.
You can read and post in all forums - except the priority forums. - Priority support
Access to public forums.
PLUS: exclusive access to the priority forums.
Those forums we provide are "linked" to senior developers.
So when you create a post - it will generate an automated Email to our developers.
Further we provide access to "non release versions" of our software in the priority forums.
Normally we collect problems and feature wishes, implement (fix) them and after a certain timer (or number of changes) we provide a new release.
With priority support you can get the "in between versions" as soon as they are stable.
Take a look at our forums